K2 Skate support
Need Help?Contact K2 Skate Directly
K2 Sports Europe GmbHSeeshaupter Str. 62 82377Penzberg, Germany
K2 Skate Customer ServiceEmail: Customer Service
Hours of Operation9AM to 5PM PST (Monday-Friday)
Delivery, Shipping Costs and Complaints
1. GermanyYour order can be delivered to your home or company address within the same country. An already confirmed delivery address can't be changed after order has been placed.
Delivery is made via standard UPS: 4,95 €
Planned delivery: 3-5 working days after order has been placed. Please recognize, that we are not working on weekends.
Sometimes products are sent out from different warehouses. That can also lead to different times of arrival.
For orders made in our online shop are those prices relevant that were displayed during the order process. The displayed prices include statutory tax, but not current shipping costs.
2. Customer Satisfaction and Complaints
We are always interested in offering excellent service and high quality for all orders.
Nevertheless it can happen that items don't meet your expectations or that they are accidentally broken even though they were carefully controlled at the beginning.
If you are not pleased with one or more items, you can return them within 14 days of the date of receipt.
Items need to be new and complete. They must not be used, worn, laundered or damaged because of usage or improper return.
Unfortunately we do not offer replacement possibility. If you like to have another size or another item you must place a new order.
K2 Skates is not responsible for lost or stolen packages which are confirmed to be delivered to the shipping address provided during order checkout. Upon inquiry, K2 Skates will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Please recognize that credit notes are issued after receiving return. Please be patient, because processing might take some time.
Please contact firstname.lastname@example.org and write us about returns. Our warehouses have different addresses. So please do not send back anything without speaking with us before. If you send anything back to a wrong address, your return can not be processed and you won’t get a credit note.
This procedure is valid in case you want to return something that is damaged or in case you did not receive the right product.
In case of a return: Please wrap everything carefully. You better use the original package. Please take care that all original labels and etiquettes are attached again on the products.
Please do not use coloured tape.
Please also recognize that we do not process inquiries at weekends.